IT Technical Support

IT Technical Support

Our client is looking for an experienced Technical Support Engineer to join their fast-growing team – They are looking for engineers who have a passion for technology, problem-solving and are eager to help customers.

Key Skills required

• For this role you will need MUST have experience of SQL, UNIX (Preferably Linux) and JavaScript - These are all essential for the role.
• In terms of the JavaScript experience you only need to be able to read and understand it – You do not need to be proficient in coding with JavaScript.

Additional job details

• Work on and resolve technical issues reported by internal and external customers.
• Maintain impeccable case hygiene and customer-related files and records.
• Customer Advocate providing support to users/administrators of our platform.
• Experience assessing, troubleshooting, resolving, and providing root cause analysis for Product issues related to upgrades, cloning, tables, reporting, performance analytics etc.
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
• A team player attitude to work efficiently in a collaborative environment.

Experience required

• 2/3 years + of commercial experience within a busy Technical Support service environment.
• Object-oriented programming languages like Java.
• Knowledge of the components in the web applications stack.
• An understanding of scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell.
• Linux/Unix.
• RDBMS experience with either MySQL or Oracle.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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