IT Technician

IT Technician

Reading

Hybrid working

£200 - £250 Per Day

Client Details

IT Technician

Reading

Hybrid working

£200 - £250 Per Day

The Client

My client is an international organisation who are within the Medical Products industry. They are looking for an IT Technician to join their UK team.

Description

Your Role:

As the IT Services & Support Technician is to provide in-depth technical support services to their UK Associates, via the phone, email and remote tools or in person, ensuring that service levels are achieved and that all customer expectations are met.

Profile

What you need to be successful:

• 2- 4 years of experience at an IT Technician
• Expert knowledge of Service Desk processes
• Strong proficiency with Microsoft Office and MacOS, as well as standard business applications, computing hardware and proprietary software
• Provide front line support and full ownership of the ticketing
• Promote good cyber security practices and escalate any concerns in a timely manner
• Strong customer service orientation and follow-up
• Expertise in managing multiple tickets and prioritising requests as appropriate
• Troubleshoot networking and operating system issues
• Provide clear guidance, support and training to end-users on the effective use of Company technology, systems and hardware
• Effective communication skills with the ability to appropriately explain technical details to a non-technical audience
• Experience working as part of a global team and matrix organisation; providing support to other global IT Teams to support customer needs as well as communicating / driving solutions for root cause analysis
• Experience with ITIL processes

Job Offer

What you will get in return:

• £200-£250 Per Day depending on experience
• Working for a global organisation