IT Technician

IT Technician

Tipton

£30k per annum

Full-time – 40 hours per week

Temporary on going (possibility that it could turn into a permanent opportunity)

Immediate start!

We are currently recruiting for a IT Technician, for one of our well-established and industry leading clients in the Tipton area. Our client is looking for a candidate who has experience in a similar position previously.

Job responsibilities:

• Provide technical support to the employees across all areas of the business.
• Address hardware and software related issues promptly and in a timely manner and trouble shoot any issues.
• Use the ticketing system to track, identify root causes, and implement appropriate solutions.
• Prepare hardware devices including desktops, laptops, printers, etc and ensure they meet company standards.
• Maintain an accurate and up to date inventory of hardware assets.
• To install and configure software applications
• To work in collaboration with the IT Manager and liase with other teams in order to highlight and assess needs.
• Provide guidance to staff on software usage.
• Regular use of the management system to track hardware, software and warranty licenses.
• Support with procurement activities relating to IT.
• Regularly perform maintenance tasks and system check.
• Create and maintain a checklist of routine maintenance checks.
• Escalate complex issues to the IT Manager.

Person specification:

• At least three years’ experience in a similar role.
• Be able to multitask and prioritise your workload.
• Be able to communicate effectively both verbally and written.
• Have excellent problem-solving skills.
• Proficiency in using ticketing systems for incident management and tracking.
• Strong knowledge of hardware and software installation, configuration, and troubleshooting.
• Fluency in both written and spoken English and local language.

What happens after you apply for this role?

Applications will be reviewed within 3 working days, however as we are receiving high levels of applications, if you have not been contacted after 5 days of sending your CV unfortunately your application has been unsuccessful on this occasion. If successful you will be contacted by a consultant to discuss your application and CV further. There’ll also be a chance for you to ask us any questions you may have about the role.