IT Upgrade Technician

The University of Southampton is seeking a number of skilled and motivated IT Upgrade Technician to join its dynamic team. The Upgrade Technician will be responsible for replacing old and incompatible laptops and desktops for University staff, labs, and lecterns, ensuring minimum customer disruption and downtime. This role requires a keen eye for detail, strong technical skills, and the ability to work independently as well as part of a team.

This role is fully onsite due to the nature of the role.

Key Responsibilities:

• Replace customers' incompatible desktop PCs or laptops with new ones, ensuring their needs are met.
• Guide customers through the upgrade process, confirming their satisfaction and ability to work effectively.
• Collect new computer equipment from the Asset and Configuration Management team and properly store old equipment.
• Address technical queries with a solutions-focused approach, helping customers achieve their end goals.
• Collaborate closely with IT Support teams (Outreach, Tech Hubs, and Service Desk) to share knowledge, resolve issues, and gain local insights.
• Update records in ServiceNow.
• Perform any other duties as allocated by the line manager following consultation with the post holder.

Required Skills and Experience:

• Skill level equivalent to achievement of NVQ2, GCSE, or City and Guilds.
• Previous work experience within a technical support role.
• Experience of operating technical equipment and ability to carry out specialist testing.
• Ability to make effective use of standard and specialist computer systems.
• Experience of replacing computer hardware.
• Ability to effectively organise allocated work activities and assist in the effective organisation of non-standard tasks and events.
• Ability to work well with minimum supervision.
• Able to independently solve a range of problems by responding to varying circumstances, whilst working within standard procedures.
• Able to contribute to team efficiency through sharing information and constructively supporting others.
• Able to ensure any staff managed or supervised are focused on allocated tasks and aware of service standards.
• Ability to adapt well to change and service improvements.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.