Japanese speaking Desktop/Techbar IT Support in finance

Salary: up to £150.00 per day holiday pay inclusive (PAYE) =£39,000 per annum
Location: The City, London* 5 days office based role.
Job status: temporary agency worker, 6 months contract (rolling contract)
Start date: ASAP
Shift rota: providing cover between 07:00 and 19:00, Monday to Friday.

Who You'll Be Working for: International IT company

Desktop/Techbar IT Support - Responsibilities:

• Provide English language support to colleagues across UK & EMEA Region with awareness of and consideration to differing cultures and/or languages.
• Provide cover to the client's IT support contact number, answering calls, creating tickets, and escalating as required.
• Provide support to walk-up and email requests, dealing with tickets, and escalating as required.
• Administer various IT environment (i.e., PC build and configuration, Application software, SCCM, Printing)
• Liaise, coordinate and monitor the escalation to 3rd level support groups.
• Provide primary support to video conferencing environment.
• Perform daily checks of office printer environment, logging tickets and escalating to 3rd level resolver groups when exceptions are identified.
• Perform daily checks of conference and meetings rooms (including VTC rooms), logging tickets and escalating to 3rd level resolver groups when exceptions are identified.

Desktop/Techbar IT Support - Requirements:

• Bilingual Japanese and English - Essential
• Previous experience in 2nd line IT support role
• Experience troubleshooting hardware, software, and network issues
• Knowledge of basic networking concepts (IP addresses, DNS, VPNs etc
• Familiarity with ticketing systems and IT service management

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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

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