Junior Tech Support Engineer

RESPONSIBILITIES  

Tech Support

• Be the first point of contact for tech help - laptops, Wi-Fi, printers, phones, etc.
• Troubleshoot basic hardware and software problems.
• Install software updates and help set up new devices (Windows/macOS).
• Make sure meeting rooms and video conference equipment are working smoothly. User Support & Onboarding
• Set up IT equipment for new hires 
• Help colleagues with simple issues like password resets, VPN connections, and MFA.
• Serve as the first point of contact for incidents   Ticketing and Documentation
• Manage and track support tickets.
• Keep records of what you fix and help create easy-to-follow guides for common issues.
• Flag recurring problems and suggest fixes.  

QUALIFICATIONS  

Technical Skills

• Basic knowledge of Windows 10/11, macOS, and common office tools (Microsoft 365, etc.).
• An idea of how networks work (Wi-Fi, VPN) • You’ve used remote support tools (like TeamViewer) before.    

JU 92315

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