Landlord Compliance Co-ordinator

• Pay Rate: £14.02 PAYE
• Location: Manchester City Council
• Job Type: Full-time, Temporary (3 - 6 months)

Manchester City Council are looking for a Landlord Compliance Co-ordinator to join our team on a temporary basis for 3 - 6 months. This role is crucial for providing first-rate customer service and ensuring compliance with all relevant legislation, thereby directly contributing to the service and organisational objectives.

• Serve as the first point of contact for both internal and external customers, delivering excellent front-line customer service.
• Determine the needs of customers and advise on the most appropriate actions, liaising with other service areas and agencies, and arranging necessary assistance.
• Process a variety of customer requests and assist in completing relevant information in accordance with service processes, procedures, and legislation, ensuring accuracy and currency of information.
• Contribute to the development and improvement of management information systems, identifying opportunities for increased efficiency and enhanced support.
• Validate documents following relevant guidelines and actively work to detect and reduce fraud.
• Process payments for customers accurately, adhering to Manchester City Council’s financial regulations.
• Identify potential risks to customers accessing the service and escalate issues through the appropriate channels.
• Develop effective partnerships and collaborative working arrangements with other services.

• Proven experience in customer service or compliance, preferably within a public sector or property management context.
• Strong understanding of relevant legislation and compliance requirements.
• Strong IT Skills, as you would need to use Microsoft Office word, excel spreadsheets 
• Excellent communication and interpersonal skills, capable of effectively managing customer interactions.
• Ability to handle sensitive information with discretion and integrity.
• Proficient in using management information systems and processing financial transactions.
• A proactive approach to problem-solving and risk management.