Lead Business Analyst

??Location: Birmingham (Hybrid Work Pattern)
??Contract Type: Initial 6-month contract with potential to go permanent

Hays is proud to be supporting a major transformation programme within the local council's Customer Services team. We're seeking a Lead Business Analyst to join a high-impact initiative focused on improving services and delivering cost savings across the organisation. This is a fantastic opportunity to play a strategic role in shaping the future of public service delivery in Birmingham, leading business analysis across complex, enterprise-scale change.

?? About the Role:

As the Lead Business Analyst, you will:

• Develop and lead the business analyst community, setting standards and mentoring analysts across the organisation.
• Take ownership of the most complex, high-risk, and interdependent products and services.
• Work across multiple product teams to ensure user needs are central to all decisions.
• Use data and evidence to guide product development, measure value, and drive continuous improvement.
• Translate strategic vision into prioritised, deliverable user stories and product backlogs.

?? Key Responsibilities:

• Build and lead a high-performing business analysis function, supporting both professional development and delivery of excellence.
• Create and execute research and analysis plans to inform nuanced decision-making.
• Collaborate with multidisciplinary teams to ensure services are accessible, intuitive, and user-centred.
• Track product performance and user outcomes to inform iteration and improvement.
• Champion agile ways of working and coach stakeholders on digital transformation best practices.

? What You'll Bring:

• Proven experience delivering digital products in large, complex organisations using agile methodologies.
• Strong ability to identify problems, build evidence, and drive product decisions.
• Significant knowledge of product strategy, service design, and user-centred design principles.
• Deep understanding of agile delivery, software development practices, and data-driven decision-making.
• Excellent communication and leadership skills, with the ability to influence at all levels.

Send your updated CV now to be part of a transformative programme that's shaping the future of community services.

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