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Lead Service Designer

icon building Company : Confidential
icon briefcase Job Type : Contract

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Job Description - Lead Service Designer

?? Job Opportunity: Lead Service Designer
??Location:Birmingham (Hybrid Work Pattern)
??Rate:£31.00-£38.00 per hour Based on Experience
??Contract Type:Initial 6-month contract with potential to go permanent


Hays is proud to be supporting a major transformation programme within a local council's Customer Services team. Are you ready to lead service design at scale? We're looking for a visionary Lead Service Designer to shape the future of digital transformation across our clients' most complex services.
What You'll Do:

  • Set the strategic direction for service design across multiple programmes.
  • Lead and grow a high-performing service design team and community.
  • Champion service design at the leadership level and across the organisation.
  • Ensure quality and consistency in service design delivery.
  • Drive innovation through prototyping, user research, and cross-functional collaboration.

What We're Looking For:

  • Significant experience leading service design in large, complex environments.
  • Expertise in coaching, mentoring, and building design communities.
  • Strategic thinker with a relentless focus on user needs and business outcomes.
  • Strong stakeholder engagement and communication skills.
  • A relevant qualification or equivalent experience in service design or a related field.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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