Lead Service Designer

?? Job Opportunity: Lead Service Designer
??Location:Birmingham (Hybrid Work Pattern)
??Rate:£31.00-£38.00 per hour Based on Experience
??Contract Type:Initial 6-month contract with potential to go permanent

Hays is proud to be supporting a major transformation programme within a local council's Customer Services team. Are you ready to lead service design at scale? We're looking for a visionary Lead Service Designer to shape the future of digital transformation across our clients' most complex services.
What You'll Do:

• Set the strategic direction for service design across multiple programmes.
• Lead and grow a high-performing service design team and community.
• Champion service design at the leadership level and across the organisation.
• Ensure quality and consistency in service design delivery.
• Drive innovation through prototyping, user research, and cross-functional collaboration.

What We're Looking For:

• Significant experience leading service design in large, complex environments.
• Expertise in coaching, mentoring, and building design communities.
• Strategic thinker with a relentless focus on user needs and business outcomes.
• Strong stakeholder engagement and communication skills.
• A relevant qualification or equivalent experience in service design or a related field.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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