Leasehold Accounts Officer

Job: Leasehold Accounts Officer

Location: London

Salary: £30 - £35 per hour

Contract: 6 months
Hours: 37.00

IR35: Inside

Hybrid: Hybrid

Overview of the role:

To manage a portfolio and proactively collect service and major works charges from current and former leaseholders, ensure service charge account/invoice balances are accurate and providing monthly performance reports to the Team Leader.

Responsibilities and Duties

• To maximise all revenue streams to improve collection rates and minimise the levels of debt. To monitor the arrears cases and ensure that prompt action is taken, including liaison with mortgage lenders, and instigating legal proceedings.
• Have a high level of attention to detail to analyse and investigate payments and transactions, reconcile leaseholder accounts, and ensure invoices illustrate accurate financial information on housing management systems, and to present this to residents, solicitors, lenders and other representatives.
• Ensure enquiries from leaseholders, solicitors, benefits agency, and other sections are answered promptly and within target times scales to ensure high level of customer care is maintained.
• To actively promote to leaseholders the range of payment methods available. To provide expert advice and information to leaseholders in respect of interventions for managing arrears and welfare benefit entitlements.
• To make effective use of Land Registry to ensure action is taken appropriately and accurately to recover debt. Liaise with lenders to secure payment where the leaseholder does not comply with demands for payment.

If you are interested in this role, please contact Josh Draycott on or or with an updated CV.

*Referral Scheme*
If you are not interested in this role but know someone else who might be, don't forget that we offer up to £500 in vouchers if you refer a friend to us and we place them in the job.