Leasehold Accounts Officer

Leasehold Officer
Tower Hamlets, London
Full Time
Temporary Are you an experienced Leasehold or Collections Officer with a strong background in service charge recovery? A Local Authority in Tower Hamlets is seeking a skilled Leasehold Accounts Officer to join their Leasehold Services team and play a key role in maximising income and supporting residents. THE ROLE
As a Leasehold Officer, you will be responsible for managing a portfolio of leasehold accounts, ensuring the effective recovery of service and major works charges while maintaining high standards of customer service.

• Proactively recover arrears through prompt action and legal proceedings
• Reconcile leaseholder accounts and investigate financial discrepancies
• Respond to enquiries from leaseholders and third parties within set timescales
• Promote available payment methods and provide debt advice
• Submit and enforce County Court applications and attend hearings when required
• Maintain up-to-date leaseholder records and manage document archiving
• Work collaboratively with internal teams and partner agencies to support vulnerable residents

THE CANDIDATE
The ideal candidate will have previous experience working in a collections or leasehold income role within a local authority or housing organisation.

• Demonstrated experience of managing leasehold service charge collections
• Proven track record of working in performance-driven and customer-focused environments
• Confident in preparing legal documentation and attending court proceedings
• Strong IT skills, particularly in Microsoft Office (Word, Excel, Outlook)
• Knowledge of lease terms, welfare benefits and debt advisory support services

THE CONTRACT
Full Time
Temporary – contract until November with potential for extension
Rate: The pay for the role is £30.00 per hour LTD company rate. The PAYE equivalent is £25.58 per hour, inclusive of holiday pay. HOW TO APPLY
If interested in this role, please apply directly or email .uk or call and ask for Beth to discuss further
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!