Leasing Associate

Leasing Associate – Build to Rent (BTR) Residential Development
Location: London
Salary: £30,000 plus commission
Hours: Full-time, Monday to Friday (some flexibility may be required)
Contract Type: Temp to Perm
Start Date: Immediate / ASAP

Hyperion Partners are delighted to be partnering with a leading client in the Build to Rent (BTR) sector to recruit a proactive and customer-focused Leasing Associate to join their vibrant team in London. This role offers an excellent opportunity to work within a dynamic, professionally managed residential development focused on delivering an exceptional rental experience.

As a Leasing Associate, you will be the key point of contact for prospective residents, guiding them through the leasing process from initial enquiry to move-in. You will be responsible for maximising occupancy, showcasing apartments, and ensuring a smooth and seamless customer journey that reflects the high standards expected in the BTR sector.

• Conduct property tours and present apartments to prospective residents with enthusiasm and professionalism

• Manage enquiries via phone, email, and in person, providing timely and accurate information

• Assist applicants through the application and referencing process, ensuring compliance with company policies and legal requirements

• Prepare and execute tenancy agreements and coordinate lease renewals

• Maintain accurate and up-to-date records in the property management system

• Collaborate closely with the resident services and property management teams to deliver a consistent and outstanding resident experience

• Support marketing initiatives and community engagement activities to attract and retain residents

• Previous experience in lettings, property management, or customer service, preferably within the BTR, PRS, or multi-family housing sectors

• Strong interpersonal and communication skills with a genuine passion for customer service

• Confident and professional approach when dealing with prospective residents and colleagues

• Organised, proactive, and able to manage multiple priorities efficiently

• Knowledge of relevant legislation, such as Right to Rent checks, is desirable

• IT literate with experience of property management or CRM software an advantage