Lettings Officer

Temporary Lettings Officer
Location: Westminster, London (Office Based)
Contract: Temporary, 21st July 2025 - 13th October 2025
Hours: 36 per week, 09:00-17:00
Rate: Up to £23 per hour (Umbrella)
IR35 Status: Inside IR35

About the Role
Our client's Housing Services team are seeking a Temporary Lettings Officer to join their Housing Management Service. In this vital role, you will oversee the end-to-end lettings process, ensuring a smooth and efficient service for residents across the area.

Key Responsibilities

• Managing all housing management phases of the void and lettings process.

• Collaborating closely with the Allocations Team, Voids Team, and contractors to achieve turnaround targets.

• Conducting pre-inspections, accompanied viewings, and tenancy sign-ups (both in-person and virtual).

• Providing information and guidance on tenancy rights, responsibilities, and the allocations process.

• Delivering a customer-focused, "estate agency" style approach to viewings.

• Maintaining accurate records and providing regular lettings activity reports.

• Assisting residents with moving advice, tenancy obligations, and general housing queries.

• Attending evictions and arranging follow-up action as required.

• Ensuring excellent customer service and responding to enquiries within agreed timescales.

What We're Looking For

• Experience in a lettings role or a similar housing function (desirable).

• Experience working with the public or in a customer service environment (essential).

• Strong communication skills, both written and verbal.

• Ability to prioritise and manage a busy, front-line service.

• Competency with IT systems and accurate record-keeping.

• A proactive, solutions-focused approach to problem-solving.

• Awareness and understanding of equality and diversity principles in service delivery.

Additional Information

• This role is fully office-based (no work-from-home option).

• You will be working as part of the Housing Management Service team, reporting to the Area Housing Manager.