Level 2 desktop engineer

Job Title: Desktop support level 1/2

Location: Stonehouse, Gloucestershire 

Start Date: 5th May 2025

Duration: 3 year contract 

Rate: £130-140 DOE per day via umbrella as role is inside IR35

Key Responsibilities:

•    Provide technical support and troubleshooting for end-user devices, including hardware and software issues.

•    Manage and support Windows 10/11 environments and related software and applications.

•    Support and troubleshoot mobile devices, particularly BlackBerry and iPhones.

•    Build, configure, replace, and troubleshoot EUC (End User Computing) hardware components.

•    Perform data backup and recovery tasks.

•    Work within virtual, MDM (Mobile Device Management), and VPN environments.

•    Maintain accurate records of work performed and ensure clear, effective communication with end users.

•    Adhere to ITIL processes and work within an ITIL environment.

Skillset required

•    Task support, incident support

•    Servicenow updates

•    Good general understanding of IT principles such as Networks, Hardware and Domains

•    Working knowledge of leading software packages such as MS Office and Lotus Notes

•    Good working knowledge of Windows 10/11 and related software and applications

•    Good experience in End User device hardware and software troubleshooting

•    Knowledge of mobile devices, in particular Blackberry and iPhones

•    Experience with building, configuring, replacing and troubleshooting EUC hardware components

•    Good Experience in Data Backup Techniques

•    Familiarity with virtual , MDM and VPN environments

•    Familiarity with Microsoft SCCM would be advantageous

•    CompTIA A+, MCP/MCSE are desirable certifications

•    DELL Certification desirable

•    Knowledge of ITIL and experience of working within an ITIL environment would be beneficial

•    Exceptional customer facing skills

•    Able to communicate clearly and effectively with end users

•    Logical and analytical approach to work

•    Accurate record keeping

•    Able to work unsupervised

•    Good timekeeper

•    Intense focus on quality work

•    Productive and Efficient

If you have the suitable skillset, apply now!