Licensing & Registrations Administrator (full-time) - Leagues & Competitions

Applications closing date: 5pm on Monday 27th April 2025

Contract: 12 months fixed term contract

Working Pattern: Minimum 37.5 hours per week. Occasional travel and out of office hours and weekend work may be required

Location: Nationwide, with occasional travel to Manchester office

Reports to: Senior Manager for Leagues and Competitions

PURPOSE

To manage day-to-day administrative operations for a busy department overseeing leagues, competitions, and events at Basketball England.

The role includes membership and licensing support, including international player registration, letters of clearance and international team registrations, working closely with colleagues across departments to meet the needs of leagues, competitions, and events.

A key responsibility is administering the international clearance process and foreign licensing and will require regular engagement with clubs, professional leagues and FIBA.

Additional duties include competition administration, member registration and support, and event support.

While primarily administrative, the role also involves contributing to the review and improvement of systems, rules, regulations, and processes to enhance efficiency and support Basketball England’s objectives.

KEY ACCOUNTABILITIES

Administrative Services: Provide daily efficient and effective administrative support for this department and the organisation where required. This includes being accessible on email and phone calls throughout the working day.

Relationship support: To communicate effectively with key stakeholders in the game plus clubs and team administrators, players, coaches, officials and other volunteers in the game.

Membership and licensing administration: Provide key administrative duties during the season for licencing of participants for various leagues and competitions, plus support with FIBA participant administration.

Complaints Management: Manage registration type customer queries and complaints in line with internal policies.

Event support: Provide administrative support for the organisation and delivery of all Basketball England events across the various areas of the business when required.

OPERATIONAL ACCOUNTABILITIES

Project Administration Delivery: deliver on time, administrative projects where required. 

Operational Processes, Systems & Tools: ensure efficient and effective services internally and externally. for leagues, competition and events. 

Governance, Risk & Compliance: abide by all of Basketball England’s rules, regulations, and policies (Including but not limited to, Equal Opportunities & Equity Policy; Safeguarding Policy; Code of Ethics & Conduct; Anti-Doping, Anti-Betting, Anti-Corruption and Confidentiality).

ROLE REQUIREMENTS

Qualifications:

A degree in a relevant subject or compensating work experience in a relevant, related field.

Experience:

Demonstrable experience of:

• Membership licencing: A good understanding of NGB/Sports player licencing and eligibility.


• Customer service: Excellent communication skills, can communicate effectively through email and on telephone conversations. Dealing with customers and BE members on a day-to-day basis for all aspects of the Game Department.
  


• Resolution management: Previous experience of resolving issues in the first instance and understands how to escalate matters further.


• Policy adherence: Previous experience of following competition rules and regulations. Understands the importance of rules and regulations, governance and policy adherence.
  


• Stakeholder Management: Building trust and successful strong relationships, ensuring effective promotion of the organisation.
  


• Event experience: working and supporting events.
  

Personal Skills:

• Confident & Motivated: Confident with a high degree of self-motivation and initiative.


• Mental Agility & Initiative: Excellent mental agility with the ability to use own initiative to self-organise, plan and work effectively, taking account of daily changing and competing strategic priorities.


• Quality Work at Speed: A proven ability to produce high quality work and meet deadlines at speed and under pressure.


• Teamwork: Ability to work as a member of a team, with an understanding of what behaviours contribute to effective teamwork.


• Communications: Excellent interpersonal and communication skills demonstrating an ability to communicate upwards to a senior level and relate to a wide range of people and organisations in the right appropriate format.


• Solution Development: Ability to anticipate issues, problem solve, manage ambiguity and make sound judgements on sensitive matters.


• Attention to Detail & Personal Organisation: High level of demonstrable attention to detail and personal organisation to ensure prioritisation, time management and all outputs of work are of the highest standards.


• Customer Service: Excellent ability to demonstrate high levels of customer service and to motivate others to put the customer at the centre of all delivery.

Technical Skills:

• Attention to Detail: An eye for detail with an ability to maintain a high level of accuracy in preparing and entering information.


• Advanced ICT: Significant advanced expertise in the use of Microsoft packages (Word, Excel, PowerPoint) and other related ICT software.


• Numeracy & Literacy: Excellent numeracy, literacy, spelling and presentation in typewritten and other work.

Other

• A genuine interest in basketball / sport.

• Passionate about people and helping to build great teams and culture.


• Commitment to Basketball England’s values, including safeguarding, equality, diversity and inclusion (EDI), and the highest standards of governance and conduct.

• A flexible attitude to working, willing to work evenings and weekends as a result of the nature of the role and event timings.


• Job offers will be subject to completion of a satisfactory, current Basketball England DBS check and completed every three years.

We’re working to build a team that reflects the rich diversity of the basketball community in England, where everyone feels valued, respected, and able to be their full, authentic selves at work. We value diversity and are committed to fostering an inclusive and supportive work environment. We make all employment decisions regardless of age, national origin, race, ethnicity, religion, belief, gender, sexual orientation, disability, or any other characteristic protected by law.  Basketball England is an equal opportunities employer. 

Research shows that some people don’t apply for a role if they feel they do not meet 100% of the person specification. We encourage you to apply, even if you feel you don’t meet every requirement in the job description. We are a supportive and inclusive organisation, and we want to break down barriers to people joining us.  We encourage you to highlight what you can bring to the role and if this role excites you, we look forward to receiving your application.