Locality Officer

Locality Officer

Location: Exeter
Rate: £22 Umbrella P/H

A fantastic opportunity has arisen for a proactive and community-focused Locality Officer to join a forward-thinking housing provider. This role is ideal for someone with a strong background in tenancy and neighbourhood management, who thrives on making a difference within local communities.

• Deliver high-quality, tenure-blind housing services across a designated locality.

• Act as a visible and trusted point of contact for residents, delivering timely and effective outcomes.

• Work collaboratively with internal teams and external partners to address customer needs.

• Maintain and improve homes, estates, and communal areas, ensuring residents feel proud of their neighbourhoods.

• Use customer feedback and data insights to shape service delivery and drive continuous improvement.

• Foster strong relationships with local stakeholders, including Local Authorities, to enhance community outcomes.

• Ensure services comply fully with legislative, regulatory, and organisational standards.

• Champion community engagement through a digital presence and on-the-ground involvement.

• Contribute to budget management and support compliance around financial regulations.

• Proven experience in delivering tenancy, leasehold, or neighbourhood management services.

• Excellent knowledge of housing-related legislation and best practice.

• Strong interpersonal and communication skills, able to influence, resolve issues, and build trust.

• Experience working with vulnerable customers and managing complex cases in partnership with support agencies.

• Confident in using digital systems and maintaining accurate records.

• Ability to manage competing priorities and deliver results in a fast-paced environment.

• A collaborative team player with a commitment to customer-focused service delivery.

• Professional housing qualification (e.g. CIH) desirable but not essential.