Loss Adjusting Technician

Loss Adjusting Technician - 12 Month Maternity Cover

Marley Risk Consultants Ltd are a chartered Loss Adjusters servicing the needs of the Latent Defects Insurance market across the UK. Established in 2013, we have offices in Shrewsbury, Cheltenham and London and are going through a period of growth to meet the needs of our expanding client base.

Due to the companies exciting growth, we are seeking a Loss Adjusting Technician to join our team. The postholder will be responsible for performing a variety of administrative tasks to support the smooth running of the Loss Adjusting team and will engage with all areas of the business. The role offers excellent opportunities for future progression.

Job Location:

• Shrewsbury.

Job Type:

• Full-time (Mon-Fri). 12 Month Maternity Cover.

Salary:

• Negotiable depending on experience

Benefits:

• Generous company pension.
• Cycle to work scheme.
• Tech scheme.
• Life Insurance (following successful completion of probationary period).
• Private Medical Insurance (following successful completion of probationary period).
• Flexible working.
• Ev charging points.
• Employee Assistance Programme.
• Free Gym Membership.

Key Activitiess

• Administrative Support: Assist Loss Adjusters with setting up case files, arranging site visits, and general admin tasks.
• Communication Handling: Manage inbound calls, redirect queries, and provide information to Loss Adjusters and Insurers.
• Correspondence: Support daily communication with Policyholders, Insurers, Surveyors, and other stakeholders.
• Invoice Management: Compile, raise, and report on invoices; issue payment reports to Insurers.
• System Updates: Maintain and update the Claims Management Portal and organize data efficiently.
• Data Filing: File and manage both paper and electronic records accurately.
• Customer Service: Deliver excellent service and maintain strong relationships with internal and external parties.
• Training Participation: Engage in training programs, including CII/CILA qualifications (with cost recovery terms if applicable).
• Compliance: Follow all legal, industry, and company standards and guidelines.
• Team Collaboration: Contribute to team discussions, share insights, and perform additional tasks as assigned by management.

Skills and Experience required:

• Proven track record in an office administration role, Experience of insurance or financial services sector is desirable.
• Strong IT skills, including MS Word, Excel, Outlook and Teams. Experience of Claims Management Portal Systems preferred but not expected (training on company system will be given).
• Strong verbal and written communication skills.
• Excellent interpersonal skills. Able to quickly build positive and effective relationships.
• Wiling to ask questions and seek assistance when required.
• Well organised with excellent time management skills. Able to multitask effectively to meet varying deadlines.
• Excellent attention to detail and high levels of accuracy.
• Team player.
• Confident working independently under instruction.
• Able to develop an understanding of the processes within the organisation and support the sider team as required.
• Educated to A-Level or equivalent standard, with GCSE English Language grade 5/C or equivalent.