Loyalty Manager - Contract

Loyalty Manager - Contract
Health & Beauty Retail Client
£300-£340 per day - Outside IR35
London - 2-3 days onsite

Are you a commercially minded loyalty specialist who thrives on shaping customer propositions across diverse European markets?

An international retail group, well known for its beauty and pharmacy brands, is looking for an experienced Loyalty Manager to join their Centre of Excellence team on a 12-month contract. This role supports group-level loyalty strategy across key European businesses, with an initial focus on developing and testing new propositions for various markets.

With over a dozen loyalty programmes already in play across their brand portfolio, the business recognises the need to evolve and elevate its group loyalty proposition. You'll be joining an established central team and working closely with a Loyalty Specialist and another Loyalty Manager, reporting into the Group Loyalty function.

Role & Responsibilities

• Own the end-to-end development of loyalty concepts for European business units
• Collaborate cross-functionally with regional stakeholders, CRM and tech teams
• Lead the creation, testing and evolution of loyalty propositions - with an emphasis on app-centric experiences and digital-first engagement
• Provide thought leadership on best practice loyalty strategies and consumer trends
• Influence internal stakeholders and present ideas to senior leadership with clarity and conviction

Skills & Experience

• Proven experience in loyalty, CRM, customer strategy and consumer behaviour
• Strong stakeholder management and influencing skills - ideally in a pan-European context
• Strategic thinker with a hands-on approach to testing and iterating customer propositions
• Previous consultancy or group-level experience advantageous
• Comfortable working in a non-technical environment but confident engaging with tech and CRM teams

Benefits

£300-£340 per day outside IR35, 12 month contract, London, 2-3 days in the office

How to Apply

Register your interest by sending your CV to Lloyd Dunstall via the Apply link on this page

Loyalty / Customer Loyalty / Loyalty Programmes / CRM