Maintenance Team Manager - Voids

Job Opportunity: Maintenance Team Manager - Voids (Temporary Contract)
Stratford, London (West Ham Lane)
Full-Time | 35 hours/week (09:00-17:00)
£30.37 per hour
Apply by: 30th May 2025 at 23:00
Interviews: 4th June 2025 (via MS Teams)

We encourage early applications as we may close the advert sooner if a suitable candidate is identified.

A temporary opportunity has arisen for an experienced Maintenance Team Manager - Voids to lead a high-performing team delivering maintenance services for empty homes. This role is ideal for someone with a solid background in property maintenance and voids management, ready to make an impact on service performance, customer satisfaction, and operational results.

As Maintenance Team Manager, you will be responsible for leading and managing a team of operatives and contractors to deliver a high-quality, efficient, and cost-effective void repairs service. You will ensure void turnaround times meet targets while maintaining health and safety compliance, financial control, and excellent customer service.

You'll play a central role in improving operational standards, engaging with internal and external stakeholders, and driving service improvements that benefit both residents and business outcomes.

• Lead a team delivering responsive maintenance and repairs for void properties.

• Ensure voids are completed to agreed standards and within set turnaround times.

• Drive a 'right first time' approach and ensure work quality and safety compliance.

• Monitor and manage KPIs, performance data, and quality assurance standards.

• Collaborate with lettings, surveyors, contractors, and other stakeholders.

• Manage a maintenance budget (up to £7 million), authorising spend and controlling costs.

• Ensure effective record-keeping, systems use, and compliance reporting.

• Oversee health and safety compliance including asbestos, manual handling, and working at heights.

• Respond to escalated complaints and environmental health notices when required.

• Strong experience in delivering property maintenance or building repair services.

• Proven leadership skills managing direct reports and larger operational teams.

• Excellent understanding of voids management and reactive repairs.

• Clear track record of improving resident satisfaction and achieving KPI targets.

• Commercial awareness and strong financial management capabilities.

• Strong communication, problem-solving, and decision-making skills.

• Understanding of relevant legislation, compliance, and health and safety standards.

• Stakeholder management experience, including managing contractors and internal teams.

• Full UK driving licence (required).

• Relevant professional qualification (e.g. RICS) or equivalent experience (desirable).

This is an agile role with 1-2 days per week office attendance in Stratford (E15). The remaining time can be worked remotely or on-site as needed to support operational delivery.