Major Incident Manager

Robert Walters is in partnership with an industry leading digital services business. Due to continued growth and acquisition, they are keen to appoint a Major Incident Manager on a 6-month contract. Fully Remote this is a home-based role.

As a Major Incident Manager, you will lead/manage the end-to-end Major Incident Management process across group. You will require strategic thinking, strong leadership capabilities with deep understanding of ITIL practises. You will ensure the delivery of a high-performing Major Incident Management function aligning business needs to IT strategy.

Major Incident Manager (Home Based) Duties:

• Develop end to end Major Incident Management process
• Lead/Develop team and its high performance
• Monitor team process/performance with KPI
• Support bid response, manage service offering development
• Develop playbooks and documentation
• Continuous development of processesImplement and develop processes
• Implement continual service improvement strategies
• Collaborate with process managers to deliver ITIL-aligned service
• Provide contract-specific Major incident reporting
• Apply ITIL Major Incident Management techniques

Major Incident Manager (Home Based) Qualifications:

• ITIL v4 Foundation / Intermediate

The contract opportunity for a Major Incident Manager (Home Based) is a 6-month contract paying a competitive day rate.

For further information, please apply with an updated CV and reach out to Ajay Hayre on /

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates