MARCA IDVA

MARCA IDVA

Location: Plymouth (The post will cover South East Cornwall, however there may be a requirement to cover for colleagues in other parts of the county during periods of sickness/annual leave)

Salary: £24,956 per annum (Rising to £25,350 per annum on successful completion of probation)

Vacancy Type: Fixed Term Contract until 31st March 2026

Closing Date: 5th September 2025

The Role

To provide a pro-active service to victims of domestic abuse to keep them safe. Providing a premium service to those assessed at highest risk. The post holder will work pro-actively within a multi-agency setting (including MARAC) to develop comprehensive safety and support plans to help keep victims safe. Key to the success of this role is the use of advocacy and partnership working skills to ensure victims are supported to access services to which they are entitled.

The post holder will need to be highly motivated, flexible and able to work unsupervised on a day-to-day basis.

Key responsibilities:

• Provide a pro-active service to victims of domestic abuse to keep them and their children safe.

• To undertake risk assessments and deliver an appropriate service in keeping with the result.
• To provide advocacy, emotional and practical support and information to victims to address key needs including, housing, civil and criminal legal actions, benefits and health.
• To undertake safety planning with victims and develop an individual service plan to reduce the identified risks.
• To participate in the MARAC framework including:
  
  • Referring High risk victims
  • Attending and participating in meetings
  • Follow-up on actions agreed in MARAC
• To ensure, through liaison with both the victim and partner agencies, that clients get the services they need and to which they are entitled.
• To understand and actively use the legal framework relating to the protection of children including the policy and procedures of the Local Safeguarding Children’s Board.
• To support clients through the Criminal Justice System, explaining the procedures and their role and rights within that system.
• To understand and actively use the legal framework relating to the protection of adults who are assessed as vulnerable including the local safeguarding procedures
• To assist the victim in developing their own support network.
• Where necessary, to act as a single point of contact for the victim including referring on and arranging meetings with other agencies/services such as, solicitors, benefit agency, etc.
• To contribute to the accuracy of the Halo database to ensure that staff are able to signpost clients and professionals to the most appropriate agency to meet their needs.
• To effectively manage a caseload.
• To ensure accurate and timely maintenance of all case records, both hard and electronic.
• To follow procedures and protocols with other services so that the safety of the victim is kept central to any process.
• To keep other relevant agencies informed about important changes in the victim’s situation.
• To note and feed back to other agencies and/or your line manager any consistent difficulties clients are having accessing their service.
• Work flexibly including out of hours as and when required to do so.
• To maintain a personal development plan with a focus on performance and service delivery
• Participate in fundraising activities to promote their cause and brand
• Represent the charity and service with a broad range of organisations and individuals
• To undertake any duties as may be required from time to time commensurate with the grade of the post.

Skills and Qualifications

• Driving licence and access to a vehicle

Benefits

• A comprehensive induction and training programme, with a hybrid working policy for a better work/life balance.
• A wellbeing day per financial year (1st April to 31st March)
• Access to external supervision to discuss personal or emotional responses to traumatic cases, to ensure emotional and psychological wellbeing.
• Health and wellbeing resources including their staff Wellbeing Group, Staff Consultation Committee and active participation in their employee engagement platform.
• Access to an Employee Assistance Programme which includes a 24/7 telephone helpline offering medical, emotional and financial support.
• Working for an organisation committed to Equality, Diversity and Inclusion. They encourage applications from all sections of the community, and all backgrounds regardless of age, race, faith, disability, neurodiversities, genders, gender expression or sexuality. The organisation are a Disability Confident Committed Employer and have an LGBTQIA+ Staff Network.
• Annual pay review and employer contribution pension scheme.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please proceed through the following link to be redirected to their website to complete your application.

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