MASH Officer

Teqniq is searching for a MASH Officer to work in the public sector.

Job Description:

37 hours per week.

3 months contract.

08:30-17:00

Job Description:

To deal effectively with enquiries across all channels for both children and adult social services from members of the public, customers, services users, internal departments and professionals from other agencies (e.g. schools, health, police). And to triage and analyse in-coming emails from police, public and professionals and the on-line form to establish urgency and give instructions for MASH to process, or to respond to the public and professionals to establish key information, to help the progression of emails/on-line referral across the board. Updating managers on any urgent/red referrals so this can be prioritised. And instructing MASH Officers to create referrals based on our knowledge and understanding of the concerns.

To provide advice, guidance and prompt, high quality responses to all enquiries for both childrens and adult social services and to provide professional advice and information on referral routes for example into Early Help Services along with information on the services they provide and signposting to legal services/housing/mental health for both adults and children.

To demonstrate a clear understanding of the meaning of safeguarding as defined in relevant policy guidance for both children and adult social care. And to work autonomously and make responsible decisions for the benefit of safeguarding children and adults with care and support needs.

To gather and record highly sensitive and confidential data on the designated databases, collating key information relating to Adult Safeguarding and Children's Social Care. Including choosing a category of concern.

To use knowledge, skills and initiative to obtain comprehensive detail from referrers and pursue lines of inquiry to gather the most relevant information at the first point of contact. And to make call backs to referrers, or alert the police or paramedics if required.

To take ownership of enquiries and provide feedback on progress and outcomes to partner agencies, professional organisations and the public as appropriate. And to record, analyse and process referrals directly to Early Help Services without the need for triaging by Social Workers in the MASH.

To act as a filter to ensure inappropriate contacts and queries do not get progressed to Social Workers, providing help and guidance or signposting to more appropriate services or organisations.

To progress appropriate contacts quickly and efficiently enabling a professional decision to be made by the relevant workers within set timescales. And to contact families and request consent to process referrals to Early Help Services.

To seek advice and guidance from Social Workers and Team Managers and partner representatives in response to contacts and queries as and when required.

To provide basic advice and guidance over the phone and in writing via email to answer queries made by professional referrers regarding appropriate contacts to Children’s Social Care and Adult Safeguarding.

To provide verbal feedback and advice to referrers regarding the action taken on their referral, and to confirm this in writing, including informing them when no further action is to be taken.

To ensure that contacts which are not accepted by Children’s Social Care or Adult Safeguarding are sent to appropriate support services, as directed by relevant Social Workers.

Main Duties:

To help ensure individuals and agencies that contact the MASH are satisfied with the customer service provided.

To ensure information is comprehensively and accurately captured and recorded on the designated databases.

To ensure appropriate contacts are swiftly and accurately progressed to relevant Social Workers and named partner representatives within set timescales.

To ensure the provision of advice, guidance and feedback is appropriate, accurate and timely.

To ensure activity is customer focused and compliant with the workplace "Customer Service Codes of Practice".

To ensure confidentiality of information in respect of records maintained and tasks undertaken in line with agreed policy and relevant legislation. This includes maintaining strict confidentiality in relation to personal information, which may become known whilst performing the role.

To ensure compliance with the Data Protection Act.

To ensure accuracy of all work undertaken to meet required standards.

TEQ-0725-RQ1567297

INDJS1

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client, (or any third parties we have dealings with) for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify teqniq of any hirer who I do not want my details to be passed onto.