Membership Administrator

SF Recruitment have partnered with an organisation in Coventry (CV4) that are looking to recruit a Senior Administrator on a contract basis to cover a maternity. This role sits within a lovely team, within an organisation that is very people focussed with an excellent culture.

Working pattern: full time Monday to Friday
Salary: up to £30k

Responsibilities will include:

- Act as point of contact for membership enquiries.
- Deliver membership-related advice and administrative support to our members, applicants and customers.
- Maintain and keep accurate records of members on the CRM system. Comply with all good practice guidance including data protection.
- Member communication distribution - referencing and distributing information to different technical committees, paying particular attention to detail. Uploading information to the website.
- Produce and distribute certificates and welcome/renewal packs for new and existing members.
- Cover the Technical and Membership Executive in their absence.
- Covering staff absences and support with general administration in the team as required specifically member comms.
- Manage the Clevershare screens and welcome.
- Managing member meetings through the CRM system and internal meeting calendar.
- Coordinate member meetings (up to 60 per year, 10-20 delegates per meeting, mainly at the office in Coventry). Following up with attendees, liaising with speakers, sending out information, confirming numbers/meeting room/catering arrangements with Technical and Membership Executive. Liaising with hotels on occasions when the meeting is out of house.
- Responsible for member and outside meeting bookings including hosting - liaising with the Technical & Membership Executive and Office Manager in setting up of meeting rooms, refreshments and lunch, clearing and cleaning down.
- Meet and Greet visitors/members to the office. Oversee visitor's attendance log for the office.
- Supporting the order of catering supplies for the meetings.
- Help to grow meeting room bookings.
- Support Mailings - physical distribution of marketing material (labelling, envelope stuffing)
- Telephone reception duties, forwarding calls and taking messages logging help desk enquiries in Asana and managing responses.
- Manage stocks of stationery, photocopier parts, and refreshments.
- Other work as required to support the Office Manager with HR tasks such as recruitment and holiday/absence records as requested.
- Conference & awards administrative support.
- Some event attendance may require overnight stays (four events a year).