Membership & Communications Manager Maternity Cover

Membership and Communications Manager (Maternity Cover)

£40,000 to £45,000 , depending on experience

Hybrid , 2 days in the office (N1, London) 3 days WFH

Start Date: Monday, 28th April

9 Month fixed-term contract

Purpose of the role:

My client, a membership organisation, is looking for a Membership and Communications Manager (Maternity cover) to support the charity through an exciting period of change. They are looking for an innovative, self-starter who can hit the ground running and be an integral part of a highly effective small team. You’ll be a key part of the team as they update their membership systems and develop their communications strategy

Key responsibilities:

Membership

Supported by a Membership Administrator, you will:

·       Support Head of Change with the launch and onboarding of new membership systems

·       Produce and manage membership processes and procedures, including robust renewal processes

·       Oversee day-to-day delivery of member services, including customer service communications

·       Manage and report on membership data, create and update forecasts

·       Track and report on membership income and expenditure

·       Manage third-party membership suppliers

·       Manage membership administrator/s

·       Support AGM coordination and voting procedures

Communications

·       Work in conjunction with the Head of Communications to develop and deliver:

·       Manage content structure and publication schedule for website in line with Communication Strategy

·       Create and manage membership communication plans, including membership onboarding, engagement and renewal

·       Manage and coordinate communication schedule across multiple customer-facing areas of the Charity

·       Create and manage automated communication sequences within a CRM and within MailChimp

·       Liaise with Social Media Manger to oversee content repurposing in line with the Communication Strategy

Person Specification

Essential

• Experience in membership roles for membership organisations or associations dealing with membership for individuals
• Experience of creating and documenting membership processes and procedures (e.g. onboarding, renewal, cancellation)
• Experience of creating membership communications
• Excellent IT skills and experience of a range of different membership platforms
• Adept at using CRMs to monitor, evaluate and provide insights on membership engagement
• Excellent written and verbal communications skills
• Outstanding customer service skills
• Good working knowledge of GDPR
• Ability to prioritise workloads across several different areas and manage conflicting demands and deadlines
• Experience of working in a team environment with excellent interpersonal skills

Desirable

• Experience of working in the Charity sector
• Experience of setting and managing budgets
• Experience of managing content within a CMS (e.g. WordPress)

To apply to this Membership & Communications Manager (maternity cover)role please send your CV

Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.