This role is a minium of one month or possibly longer
Job Title: Membership Coordinator - Temporary position Location: Just outside Hertford SG13 Salary: £25,000 or £13.74ph Hours: TBC Department: Membership Team Reports to: Membership Manager
About the Role: We are seeking a proactive and customer-focused Membership Executive to join our dynamic Membership Team within the motor industry. This is an exciting opportunity to support and grow a thriving network of professionals, businesses, and organisations in the automotive sector. You will play a key role in delivering excellent service to our members and supporting retention, engagement, and recruitment efforts.
Key Responsibilities:
Member Support & Engagement
Act as the first point of contact for member queries via phone, email, and online channels
Ensure a professional and helpful approach to all member interactions
Maintain strong relationships with existing members and support retention efforts
Membership Administration
Process new member applications and renewals accurately and efficiently
Maintain and update member records on the CRM system
Prepare welcome packs and renewal reminders
Assist with invoicing and payment follow-ups
Recruitment & Marketing Support
Support campaigns aimed at attracting new members
Attend industry events, shows, and exhibitions to promote membership
Assist in the creation of marketing materials and communications
Data & Reporting
Provide regular reports on membership trends, joiners/leavers, and engagement metrics
Ensure data accuracy and GDPR compliance
Project Support
Support the Membership Manager with projects aimed at increasing member value
Assist with organising member webinars, training sessions, and networking events
Skills & Experience:
Excellent communication skills – both written and verbal
Strong IT skills including Microsoft Office and CRM systems
Attention to detail and ability to manage multiple tasks
Friendly, confident, and professional approach to customer interactions
Ability to work both independently and as part of a team
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