Messaging Engineer - Real Time Messaging, Skype for Business

Messaging support Engineer - Real Time Messaging

Skype for Business, Mattermost/Symphony

Chester or Bromley

12 Months

One of our large Financial clients is currently looking for an IT Analyst - Real Time Messaging

The Collaboration Operations Support Analyst is responsible for the support of Unified Communications collaboration environment. This role acts as application analyst and will be responsible for the day-to-day operations of the environment, critical client escalations and responsible for all production changes and infrastructure deployments.

• hands on experience managing Skype for Business, Mattermost/Symphony Group Chat & MS Teams (IM, Online-Meeting w/content sharing, Persistent Chat Rooms, Mobile IM, B2B Federation, P2P Audio/Video, Audio conferencing & Softphone/Enterprise Voice).
• Hands on experience managing a windows server 2008 R2/2012 environment.
• Familiarity with writing PowerShell scripts.
• A good understanding of reading SIP traces, UCCAPI log files, Wireshark network captures.
• Experience with monitoring technologies (Splunk, SCOM, SiteScope)
• Solid understanding of Active Directory, Server, Database (SQL); and networking & voice technologies
• Solid understanding of Linux server, networking and storage technologies
• Experience with virtual platforms (client and server) and Microsoft Office products.
• Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset.

Desired Skills/Experience

• Telephony and network experience
• ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus.

Job Responsibilities:

• Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs.
• Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal, and professional standards.
• Manage and support infrastructure applications and related data repositories on a day-to-day basis.
• Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand.
• Apply applicable information security procedures to maintain compliance across infrastructure applications.