Monitoring and Responding Officer

Monitoring & Responding Officer

Service care Solution are currently recruiting for a Monitoring & Responding Officer in Haringey

The Monitoring & Responding Officer will ensure calls are answered and that callers get the support they need. This will involve visiting the resident’s home to assist, along with undertaking general maintenance of equipment to ensure service is maintained.

Pay rate – £14.89 PAYE / £18.34 Umbrella per hour

Main Responsibilities

As a Monitoring & Responding Officer you will be responsible for:

• All service users to receive high standards of customer care by receiving prompt, courteous responses, and action in accordance with their needs.
• To initiate appropriate action in accordance with the procedure guidelines on receipt of emergency calls maintaining confidentiality.
• Provide comfort and assistance to clients during an emergency. Responding to calls in person as required.
• Make on the spot assessments and decide on the appropriate action, e.g. request assistance from First Response, call Ambulance, Doctor, Police, Care Agency, Social Services, Environmental Health, family and friends. To ensure the best solution to the client’s emergency.
• Carry and operate specialist equipment at all times to assist with manual lifting and the application of first aid.

Requirements:

• Full UK Driving Licence
• Experience in Telecare
• Enhanced DBS

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Monitoring & Responding Officer in Northampton role or know of anyone who may be, please contact Emma at Service Care Solutions by email at .uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!