Neighbourhood Housing Officer

JOB TITLE: Neighbourhood Housing Officer
LOCATION: Ealing W5 2HL / Northolt, UB5 5QN, Hybrid working (3 days office, 2 days remote)
PAY RATE: £21.33 PAYE / £28.26 Umbrella per hour
START DATE: ASAP
DURATION/Hours: 3-month initial contract/ 35 hours a week
IR35 STATUS: Inside

About the Role

Are you passionate about making a real difference in your community? We're looking for a dedicated Neighbourhood Housing Officer to join our Resident Services team within the Housing & Environment Directorate. This is your opportunity to help shape vibrant, safe, and inclusive neighbourhoods across Ealing.

You'll be at the heart of our housing service-supporting residents across a range of tenures, managing tenancies, resolving issues, and ensuring our neighbourhoods are places people are proud to call home.

What You'll Be Doing

• Full Tenancy Management responsibility of a housing patch of aprox. 500 properties.
• Delivering high-quality, customer-focused housing services.
• Proactively managing rent arrears and supporting income recovery.
• Conducting estate inspections, home visits, and resident engagement activities.
• Supporting vulnerable residents and safeguarding where necessary.
• Collaborating with internal teams and external partners to resolve issues and improve outcomes.
• Leading projects and mentoring colleagues.

What We're Looking For

• A strong background in housing management and customer service.
• Excellent communication, negotiation, and problem-solving skills.
• Confidence in working independently and as part of a team.
• A commitment to equality, diversity, and inclusion.
• GCSEs (or equivalent) in English and Maths.
• IT proficiency (Microsoft Office).
• Experience working with diverse communities.
• Knowledge of Housing Law (Essentials).
• Knowledge of housing legislation and tenancy management.
• Ability to lead resident engagement and partnership initiatives

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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