Neighbourhood Housing Officer

Neighbourhood Housing Officer – £14.84 PAYE / £18.21 LTD – Temporary – Gateshead (Hybrid Working)
We’re currently working on behalf of a client in Gateshead to recruit an experienced Neighbourhood Housing Officer on a temporary basis. This is a hybrid role, offering a mix of remote and on-site working, with travel required across the borough.
PAYE: £14.84 per hour
LTD: £18.21 per hour
Part Time – 18.5 hours
Temporary assignment with potential for extension
The Role:
As a Neighbourhood Housing Officer, you will be responsible for proactively managing a cross-tenure patch of properties and delivering high-quality, customer-focused housing management services. You’ll act as the key point of contact for tenants, supporting them to sustain their tenancies, addressing anti-social behaviour, and ensuring neighbourhoods are safe, clean, and well-maintained.
Key Responsibilities:

• Manage a designated patch of properties, including those managed on behalf of other landlords.
• Provide housing advice and early interventions to support tenancy sustainment.
• Liaise with vulnerable tenants, making referrals and supporting tailored plans.
• Investigate and respond to reports of anti-social behaviour.
• Conduct tenancy visits, mutual exchange inspections, and tenancy reviews.
• Carry out estate inspections and respond to environmental issues.
• Work closely with councillors, partner agencies, and other services.
• Promote tenant involvement and customer consultation.
• Achieve performance targets and support service development.

About You:
We’re looking for someone with:

• Strong knowledge of housing and social care issues.
• Experience managing complex caseloads and supporting vulnerable customers.
• Confident communication and negotiation skills.
• Ability to handle sensitive situations, including ASB and safeguarding concerns.
• Excellent organisational and time management skills.
• Competent IT skills including MS Office.
• A flexible, customer-focused and proactive approach.

A full UK driving licence and access to a vehicle is preferred due to the mobile nature of the role (casual car user status applies).
Requirements:

• 5 GCSEs (Grades A–C / 9–4) including Maths and English, or equivalent experience.
• Commitment to ongoing professional development.

If you’re an experienced Housing Officer looking to make a difference in the community and are available to start at short notice, we’d love to hear from you.
To apply or find out more, contact George Westhead:
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