Neighbourhood Manager

Job Title: Neighbourhood Services Manager
Location: London Borough of Camden
Contract: Full-time, Permanent
Working Pattern: Agile working with borough-wide site coverage

About Camden
At Camden, we are determined to build a borough where everyone can thrive. We are making radical social change a reality so that no one is left behind. With a deep commitment to equality and inclusion, our housing services play a pivotal role in supporting the wellbeing of our communities. We are now seeking an experienced Neighbourhood Services Manager to lead our frontline housing teams and deliver high-quality services to our residents.

The Role
As Neighbourhood Services Manager, you will oversee the delivery of neighbourhood housing services across a defined locality. You will manage and support a team of Neighbourhood Housing Officers to ensure estates are well-maintained, residents are supported, and tenancy and estate management services are delivered in line with our values and strategic objectives.

You will foster a relational approach to service delivery-embedding a culture of respect, collaboration, and responsiveness. You will work closely with residents, other departments, elected members, and external stakeholders to resolve issues and drive service improvements.

Key Responsibilities

• Lead and manage a geographically dispersed team delivering neighbourhood housing services.

• Inspire and support your team to achieve high standards of performance and customer satisfaction.

• Use customer insight, data, and feedback to inform service design and delivery.

• Ensure consistent application of policies and procedures across all housing tenures.

• Manage risk and escalate safeguarding concerns where vulnerable residents are identified.

• Collaborate with internal teams such as income, repairs, allocations, and legal services.

• Represent Camden at community meetings, external forums, and with partner agencies.

• Monitor expenditure, contribute to budget management, and identify opportunities for efficiency.

• Maintain compliance with Camden's financial, health and safety, and equality standards.

About You
We are looking for a confident and proactive leader with a passion for housing and community empowerment. You will bring:

• Demonstrable experience managing housing services or a related frontline team.

• Strong understanding of tenancy and estate management, including safeguarding and resident engagement.

• A track record of building relationships with residents, community groups, and stakeholders.

• Excellent communication, organisational, and conflict resolution skills.

• A commitment to Camden's values, especially equality, inclusion, and trauma-informed practice.

• The ability to use digital systems and data effectively to inform decision-making.

• The capacity to lead through change, challenge underperformance, and deliver continuous improvement.

People Management Responsibilities
You will report to the Neighbourhood Operations Manager and directly manage a team of up to 8 officers.

Additional Information

• Travel within the borough is required.

• Participation in the out-of-hours Emergency Telephone Service rota is expected.