Neighbourhood Officer

About the Role:
An opportunity has arisen for an experienced Senior Neighbourhood Housing Officer to join a dynamic housing team within the London Borough of Lambeth. This role is responsible for supervising a team of Neighbourhood Housing Officers, Assistant Neighbourhood Housing Officers, and Estate Caretaking staff, ensuring the delivery of a high-quality frontline housing service to tenants, leaseholders, and key stakeholders.

Key Responsibilities:

• Supervise and coordinate a team, ensuring effective service delivery, performance management, and staff development.

• Oversee tenancy and estate management, including tenancy enforcement, anti-social behaviour cases, and resident engagement.

• Manage housing casework, ensuring compliance with tenancy agreements and council policies.

• Work closely with tenant and resident associations, ensuring effective communication and issue resolution.

• Ensure compliance with health and safety regulations, financial controls, and legal requirements.

• Conduct estate inspections, monitor contract compliance, and oversee maintenance services.

• Respond promptly to complaints, member enquiries, and disputes, ensuring effective resolutions.

Requirements:

• Previous experience in social housing, housing management, or a related field.

• Strong knowledge of housing legislation, tenancy enforcement, and best practices.

• Experience supervising teams, handling complex tenancy issues, and managing performance.

• Excellent communication and stakeholder management skills.

• Ability to work flexibly, including occasional evening and weekend meetings.

How to Apply:
If you are an experienced housing professional looking for a challenging yet rewarding role, apply now with your CV and a cover letter outlining your relevant experience.