Neighbourhood Officer

Our client is looking for a Neighbourhood Officer to join them for 1-2 months whilst they recruit perm. You will have the chance to apply for the role perm as well. Hybrid working you must be in the office 2 days a week.

Key Skills:

• Analytical Thinking: Identify the cause of problems and generate practical solutions based on sound analysis.
• Organisational Skills: Take a structured approach to organising work and plans to ensure efficient delivery.
• Knowledge of Housing Legislation: Awareness of external support services and understanding of Housing Legislations and Tenancy Agreements.
• Proactivity: Take responsibility for everyday problems, motivated by achieving measurable results, and able to self-motivate with minimal supervision.

Communication & Interpersonal Skills:

• Express information fluently and concisely to various audiences.
• Tailor communication to the needs of the situation.
• Establish positive relationships and promote a favourable impression of the organisation.
• Maintain position and negotiate assertively, finding common ground while adapting style as appropriate.

Delegated Authority:

• Work within agreed budget authority limits.
• Support the delivery of the corporate strategy.
• Adhere to policies and procedures, seeking approval for variations as necessary.

Key Activities:

• Deliver tenancy and estate management services, including allocation and letting of empty homes and management of mutual exchanges.
• Address anti-social behaviour in partnership with the community and relevant agencies.
• Assist tenants in enjoying peaceful occupation of their homes, including attending County Court hearings for injunctions and possession.
• Work with the Tenancy Support Team to ensure tenancy sustainment and improve life opportunities.
• Collaborate with the Income Recovery Team to maximise the Association’s income and assist tenants in arrears.
• Provide tenants with advice on welfare benefits and other assistance to maximise household income.
• Develop good neighbourhood relations and lead resident consultations.
• Report safeguarding concerns and take appropriate legal action to safeguard tenants and the public.
• Promote and facilitate resident involvement in collaboration with the communications team.
• Ensure compliance with regulatory and statutory legislation.

Common Features:

• Flexibility in out-of-hours working as needed.
• Stay updated with sector developments.
• Undertake mandatory corporate or job-specific training.
• Act in accordance with the mission and values of the Group strategy.
• Ensure health and safety at work and promote Equality, Diversity, and Inclusion.
• Comply with Data Protection principles.
• Undertake other duties as directed by the line manager.

• Driving Licence (essential for travel throughout Norfolk and North Suffolk).

• Experience:
  • Understanding of tenancy agreements, housing legislation, and welfare benefits relevant to tenants in social housing.
  • Experience in multi-agency/partnership working.
  • Experience working with customers face-to-face and over the phone.
• Desirable Qualifications:
  • CIH approved housing qualification or working towards one.

For more information about the client or the role please do call the Norwich office of Reed and ask for Andrea Makings or Maxine Ettridge

Please also request Andrea or Maxine on Linkedin