Neighbourhood Officer

We are recruiting on behalf of our client for a Neighbourhood Officer in Barnsley. This role is a vital role in delivering a visible, proactive, and customer-focused tenancy and estate management service that strengthens our communities.

Key Responsibilities:

• Provide a responsive neighbourhood management service that supports tenancy sustainment and promotes community cohesion.

• Deliver a highly visible and practical tenancy and estate management service, ensuring customer needs are met.

• Address and escalate tenancy breaches, including anti-social behaviour, using support or enforcement interventions.

• Manage void properties efficiently, ensuring prompt lettings in line with performance targets.

• Conduct welcome visits to new tenants, clearly communicating tenancy obligations and offering support.

• Identify customer vulnerabilities, including safeguarding concerns, and take appropriate action.

• Support the operation of the Housing Waiting List and Lettings Policy to ensure effective use of housing stock.

• Engage with community groups to help identify and deliver local priorities.

• Coordinate and refer tenants to internal and external support services as appropriate.

• Support environmental upkeep through inspections, referrals, and community clean-up events.

• Report and follow up on repairs and contribute to multi-agency meetings to share local intelligence.

Essential Qualifications and Skills:

• NVQ Level 3 / BTEC National Certificate or equivalent, or relevant experience with transferable skills.

• Ability to communicate effectively with residents and colleagues.

• Proven commitment to delivering customer-focused and responsive services.

• Experience in social housing, particularly estate and tenancy management or community safety.

• Ability to use initiative, manage time effectively, and meet performance targets and deadlines.

Apply today to be considered - interviews happening immediately.