Neighbourhood Officers

• Pay Rate: £15.84 per hour
• Location: Yorkshire Collaboration (Berneslai Homes)
• Job Type: Full-time, Temporary (2-3 months)

We are looking for three Neighbourhood Officers to join our team on a temporary basis for the next 2 - 3 months. This is a key front-line role within our Neighbourhood Teams, dedicated to delivering a proactive, customer-focused tenancy and estate management service. You will play a crucial role in enhancing the quality of life for our customers and strengthening community cohesion.

• Deliver a highly visible, effective, and proactive tenancy and neighbourhood management service.
• Address and escalate breaches of tenancy regulations timely, including handling Anti-Social Behaviour, using appropriate interventions.
• Manage day-to-day patch-based void management of properties, collaborating with partners to ensure properties are let swiftly to meet performance targets.
• Conduct welcome visits for new tenants, providing essential information, support, and advice, and making necessary referrals.
• Identify customer vulnerabilities and safeguarding concerns through support checklists, risk assessments, and appropriate interventions.
• Collaborate with the Lettings Service to assess applications to the Housing Waiting List and ensure effective operation of the Lettings Policy.
• Engage with community groups to establish local priorities and support community initiatives.
• Participate in estate inspections, develop action plans, and liaise with service providers to maintain communal areas.
• Develop a thorough understanding of local community issues and contribute insights to relevant meetings and agencies.

• Proven experience in neighbourhood or estate management, or a similar role.
• Strong understanding of housing management, community safety, and compliance.
• Excellent communication and interpersonal skills, capable of working effectively with diverse groups.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Knowledge of local community dynamics and issues is advantageous.

To apply for the Neighbourhood Officer position, please send your cv to