Neighbourhood Response Officer

Neighbourhood Response Officer

• Location: Plymouth PL5 1QF
• Job Type: Full-time / Temporary on going
• Hourly pay: PAYE £18.43 or Umbrella £23.35

We are seeking a confident and customer-focused Neighbourhood Response Officer to join a large housing association. In this role, you will be instrumental in managing neighbourhood properties, ensuring they are places where residents want to live. This position involves working collaboratively with various teams, external agencies, and residents to maintain clean, safe, and well-maintained estates.

Day-to-day of the role:

• Develop and deliver neighbourhood plans and local offers tailored to the needs of the community.
• Conduct regular estate inspections, prioritising fire safety risk assessments and follow-up actions.
• Collaborate with local residents' groups to enhance community facilities, activities, and events.
• Work closely with local partners, including safer neighbourhood teams and youth services, to address neighbourhood safety and anti-social behaviour (ASB) issues.
• Liaise with other departments to coordinate neighbourhood improvements and services.
• Conduct visits to customers in breach of their tenancy or lease agreements and assess additional support needs for vulnerable customers.
• Represent the organisation in court, provide witness statements, conduct evictions, and attend stay hearings as required.
• Perform property condition checks and assist with major incidents, including the decanting of tenants.

Required Skills & Qualifications:

• Proven experience in providing excellent customer service and dealing with customers in person within a housing based environment.
• Demonstrated ability to work effectively with external partners and manage projects to meet plans and targets.
• Strong communication skills, capable of adapting your approach to suit different audiences.
• Ability to work independently, demonstrating resilience and a positive mindset focused on solutions.
• Commitment to equality, diversity, and inclusion in both service provision and employment.

To apply for the Neighbourhood Response Officer position, please submit your updated CV with contact details attached.