Network/Operations

Job Title: Data Center Technician (24/7 Support Environment)
Location: Reading
Employment Type: Full-Time | Shift & On-Call Rotation

About the Role:
We are looking for a hands-on, technically skilled Data Center Technician to join our mission-critical operations team. This role is ideal for someone with a strong background in hardware and network support, who thrives in a fast-paced, high-availability environment.

Key Responsibilities:

• Deliver effective on-site technical support, including break-fix tasks across hardware, networks, cabling, and rack deployments.

• Participate in the installation, monitoring, maintenance, and optimization of production server hardware and software.

• Respond to and resolve technical issues through a structured ticketing system-prioritizing, escalating, and clearing blockers as needed.

• Support site planning, system upgrades, and structured cabling installation.

• Perform system board-level repairs and diagnostics, meeting defined SLAs.

• Collaborate closely with cross-functional teams, including technical and non-technical departments (e.g. networking, compliance, operations).

• Engage in planning and commissioning of new rack positions and white space infrastructure.

• Ensure all internal reporting is completed accurately and in a timely manner using designated tools.

Shift & Availability Requirements:

• Participation in a 24/7 on-call rotation schedule is required.

• A valid driving license is essential, as you must be able to reach the data center within 60 minutes when on call.

Key Skills & Experience:

• Proven experience in a data center, IT support, or infrastructure environment.

• Strong understanding of server hardware, cabling, and networking fundamentals.

• Experience working within a ticket-based support system.

• Ability to follow compliance and change management protocols.

• Comfortable working independently as well as within a multi-disciplinary team.

What We Offer:

• Opportunity to work in a dynamic, high-impact environment.

• Exposure to enterprise-scale infrastructure and technologies.

• Supportive team culture with room for growth and development.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.