O365 Technician (12 month FTC)

Job Profile Summary

The role reports into the Enterprise Lead and will be responsible for delivering O365 technology solutions from the Enterprise function to within the Chaucer Technology Group (CTG). This role sits in a team as part of the evolution of the operating model and is instrumental in modernising the ways of working.

This role requires a hands-on deliverer with an O365 technology background and proven skillset. The role has responsibility for delivering the O365 vision and roadmaps that support and advances the company's business objectives. It also involves collaborating with cross-functional teams such as Product Management, Engineering, Architecture, and Quality & Technical Assurance within a matrix IT organisation

Job Description

1. Deliver the Enterprise O365 service roadmap and strategy.
2. Act as a subject matter expert for the entire O365 technology suite, advising stakeholders and senior management on best practices and new opportunities
3. Deliver the administration, configuration, deployment, and ongoing maintenance of the O365 environments. This includes user provisioning, license management, and tenant-level configurations
4. Identify risks associated with new tools, processes and ways of working and establish procedures to mitigate those risks
5. Ensure robust security protocols and best practices are followed to protect the company's enterprise level applications. Ensure compliance with all relevant industry regulations and standards.
6. Ensure service level agreements (SLAs), operational level agreements (OLAs), and key performance indicators (KPIs) are met or exceeded
7. Being an active member of the Enterprise team

Leadership and Strategy:

1. Demonstrates a high level of self-awareness through a commitment to continuous, personal improvement and learning
2. Demonstrates high personal resilience and ability to adapt to change
3. Able to think creatively and innovatively
4. Understanding of the way the business works and displays knowledge of the external marketplace, to drive the business forward
5. Striving to build key relationships and showing ownership of targets; focusing on results
6. Delivers the O365 strategy in alignment with the company's overall objectives.
7. Maintain a culture of Enterprise technology excellence in the company

Technical Delivery Management:

1. Ensure work is completed on time and to the highest quality standards.

Technical Oversight:

1. Provide O365 technology guidance and support to users. Ensure the adoption of best practices and the latest technologies. Ensure standardisation, simplification and effectiveness across the technology value chain

Vendor Management:

1. Ensure compliance with industry standards and regulations

Stakeholder Engagement:

1. Collaborate with key stakeholders to understand their needs and ensure successful product outcomes.

Risk Management:

1. Identify and mitigate risks associated with Enterprise activities.

Performance Monitoring:

1. Continuously seek opportunities to improve efficiency and effectiveness.

Skills and Competencies

1. Embraces an inclusive environment that values individual difference to leverage diversity.
2. Relevant industry experience in O365 roles, with previous experience delivering O365 technologies
3. Strong hands-on experience with SharePoint, including site administration and configuration.
4. Experience with Power Platform environment configuration desirable.
5. Demonstrates interest in Microsoft Copilot and its application within modern workplace.
6. Problem-Solving – Excellent analytical and problem-solving abilities.
7. Can work comfortably in a highly collaborative setting.
8. Can work comfortably with business management, has a positive can-do attitude, open and welcoming to change.
9. Have exceptional technical skills.
10. Can quickly form meaningful connections inspiring trust and confidence in others.
11. Detail and quality oriented, with a customer focus, an exceptionally keen eye for detail and highly organised.
12. Able to manage priorities and meet deadlines, demonstrating an ability to remain calm under stress and in times of uncertainty.

ABOUT US

Chaucer is a leading insurance group at Lloyd’s, the world’s specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups.

Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website.