Onsite IT Support Engineer

Job Title: Onsite Engineer

Location: Hersham, UK
Job Type: 6 Months Contract Initially

Job Summary:

We are seeking a proactive and customer-focused Deskside Support Engineer to join our IT support team. The ideal candidate will have hands-on experience in Level 1 and Level 2 support, strong troubleshooting skills, and a passion for delivering exceptional end-user support across both physical and virtual environments.

Key Responsibilities:

• Provide Level 1 and Level 2 deskside support for Windows 10 environments.
• Manage Active Directory tasks including user setup, permissions, and troubleshooting.
• Perform break/fix support, including hardware diagnostics and repairs.
• Set up and configure printers, peripherals, and other end-user devices.
• Deliver remote support to users across multiple locations.
• Maintain a customer-first approach, ensuring issues are followed through to resolution.
• Communicate effectively with users, demonstrating strong interpersonal and problem-solving skills.
• Manage stock levels of IT equipment and consumables.
• Conduct User Acceptance Testing (UAT) on both physical and virtual platforms.
• Package and deploy applications to end users; update and repackage as needed.
• Support and maintain network infrastructure, assisting with cross-domain connectivity issues.
• Administer and support Active Directory, Exchange (on-prem and 365), and hybrid domain environments.

Required Skills & Qualifications:

• Proven experience in a deskside or IT support role.
• Strong knowledge of Windows 10, Active Directory, and Microsoft 365.
• Experience with application packaging and deployment.
• Familiarity with network infrastructure and troubleshooting.
• Excellent customer service and communication skills.
• Ability to work independently, take initiative, and ask for help when needed.
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar.
• Experience with ITSM tools and ticketing systems.
• Knowledge of virtual environments and UAT processes.

Please Note: Shortlisted candidates will be contacted via Call/Email.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.