Operational Administrator

Operations Administrator (Temporary)
Location: Wakefield (WF1)
£12.64 per hour (35 hours per week)
Here at Hays, we are working with a leading public sector organisation based in Wakefield to support with the recruitment of several Operations Administrators to support during a busy summer-period. These are full-time positions and are fully on-site in the Wakefield City Centre.
These roles will be providing comprehensive administrative and operational support to the Centre Operations team, including handling customer communications, managing data and systems, and supporting continuous improvement initiatives.
Key Responsibilities

• Administer exam and assessment processes to meet KPIs.
• Monitor assessment entries and chase outstanding submissions.
• Support marking and results processes using digital platforms.
• Manage shared inboxes, postal duties, and office supplies.
• Assist with system/data queries.
• Maintain accurate audit trails and ensure GDPR compliance.
• Support training and development of team members.

Skills & Experience RequiredEssential:

• Proven experience with data processing.
• Experience working to KPIs and SLAs.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office and willingness to learn automation tools.
• Ability to manage multiple tasks and meet deadlines.
• Understanding of data protection and confidentiality.

Desirable:

• Experience with tools like Power BI, Jira, Power Automate.

If this role sounds of interest please click 'apply' to be considered. Immediate start.

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