Operations Assistant

We are a dynamic and fast-paced business operating in the mechanical engineering, welding, haulage, and heavy plant sales sectors, with a strong focus on delivering top-quality after-sales support. Our clients span the construction, recycling, and plant hire industries across the UK. We're seeking a highly organised, proactive, and detail-oriented Operations Assistant to support the smooth running of day-to-day operations across multiple departments.

Operational Support:

• Assist in the planning and coordination of daily workshop, haulage, and service operations.
• Track and manage work orders, job cards, and service schedules.
• Support stock control and inventory management for parts, consumables, and workshop tools.
• Liaise with engineers, welders, drivers, and sales teams to ensure tasks are completed efficiently and on time.

Customer & After-Sales Service:

• Coordinate after-sales support requests, booking service engineers or fitters as needed.
• Maintain customer service records and follow up to ensure client satisfaction.
• Help manage warranty claims and parts returns.

Administrative Duties:

• Prepare purchase orders, invoices, delivery notes, and relevant paperwork for operations and logistics.
• Maintain accurate records of plant sales, service history, and transport logistics.
• Support compliance documentation including health & safety, LOLER certificates, and vehicle maintenance logs.

Logistics & Haulage:

• Schedule and track collections/deliveries with haulage drivers and subcontractors.
• Liaise with customers regarding delivery times, access requirements, and on-site needs.

Cross-Departmental Coordination:

• Work closely with sales, service, and workshop teams to streamline internal communication.
• Provide real-time updates on plant availability, job progress, and scheduling.

• Previous experience in a similar operations, logistics, or engineering admin role.
• Understanding of mechanical engineering, welding, or plant machinery (desirable).
• Strong IT skills: MS Office, spreadsheets, CRM systems, and job tracking software.
• Excellent organisational and multitasking ability.
• Confident communicator with internal teams and customers.
• Proactive, hands-on attitude with a strong attention to detail.