Operations Manager

Operations Manager

The Opportunity

We are seeking a highly motivated and experienced hotel operations manager to lead our team and ensure the smooth running of our hotel. The successful candidate will be responsible for overseeing all hotel operations, managing department heads and staff, and delivering an exceptional guest experience.

Responsibilities:

• Overseeing all hotel operations including front desk, housekeeping, food and beverage, and maintenance
• Managing and developing department heads and staff to ensure efficient and effective operations
• Maximizing revenue streams and controlling costs to meet financial goals
• Ensuring compliance with legal requirements and regulations
• Developing and implementing strategies to improve guest experience and satisfaction
• Handling guest complaints and ensuring prompt resolution
• Developing and maintaining relationships with key stakeholders including vendors, suppliers, and community members
• Participating in the development and implementation of hotel policies and procedures
• Developing and implementing crisis management plans and protocols

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Proven experience as a hotel operations manager or in a similar role
• Strong leadership and management skills with the ability to motivate and develop staff
• Excellent communication and interpersonal skills with the ability to interact effectively with guests and stakeholders
• Strong financial management skills with the ability to maximize revenue and control costs
• Strong knowledge of hotel operations and industry trends
• Strong problem-solving skills and ability to make decisions in a fast-paced environment
• Ability to work flexible hours including nights, weekends, and holidays
• Bachelor's degree in hospitality management or a related field preferred

If you are a highly motivated individual with a passion for delivering exceptional guest experiences and managing a team to success, we encourage you to apply for this exciting opportunity.

Hotel

With 149 luxurious bedrooms, guests can choose from a variety of dining options, including the newly refurbished lobby lounge, which offers all-day dining, and the exquisite Italian cuisine at ‘Marcos.’ The hotel also provides 24-hour room service and a well-equipped fitness club for guests to maintain their fitness routine.

Marco’s Italian also features a stylish and inviting atmosphere, perfect for both casual dining and special occasions. The restaurant’s ambiance, combined with its exceptional food and service, ensures a memorable dining experience for all guests

We take pride in offering a memorable experience for our guests. Our dedication to providing exceptional service ensures that all our guests leave feeling satisfied and content

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.