Operations Manager

Company : Australasian Recruitment Company

Job Type : Contract

London

Number of Applicants

000+

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Job Description - Operations Manager

OPERATIONS MANAGER

We are seeking a highly organised and proactive Operations Manager to join a dynamic team at a leading institution in the higher education sector.

OPERATIONS MANAGER ROLE:

Supporting external service providers during emergencies such as evacuations, equipment failures, or security breaches
Escalating serious issues promptly to senior staff
Line managing a frontline service team, overseeing rotas, performance reviews, and training
Fostering a strong customer-focused culture and ensuring high service standards
Ensuring operations are meeting key performance indicators, legislative requirements, and quality standards
Maintaining accurate records and managing costs within budget
Acting as a central point of contact, handling escalated complaints, and responding to customer feedback
Collaborating on action plans to improve user satisfaction
Promoting resident wellbeing through empathetic service delivery
Supporting welfare teams and being trained in first aid and mental health support
Coordinating staffing and operations throughout the year, adapting to peak periods and ensuring services run smoothly
Maintaining strong relationships with internal teams and third-party providers
Coordinating communications, contributing to strategic planning, and supporting sustainability goals

If you feel that you fit the above criteria, then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted. For information on how we process personal information please refer to our website: How We Use Your Personal Information.

At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

Original job Operations Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Operations Manager

Job Description - Operations Manager

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