Operations Support Agent

Operations Support Agent – Snetterton

Contract Personnel are looking for an Operations Support Agent for our global client based in Snetterton. This would suit someone with a confident phone manner and experience in customer service.

Temporary to Permanent position

How does the day-to-day look?

• Handling escalated or more complex depot and customer issues.
• Coordinating team activities or those of agency contract staff.
• Supporting supervisor or manager activities,
• Supporting the design, review and implementation of processes and procedures.
• Air Network Support and Control, Ramp/Air Operations, Ramp & Gateway Operations, Air Feeder Linehaul
• Knowledge of Road Networks
• Providing Operational Support
• Carrying out General Customer Service, Location Based Customer Service
• Operational Administration & Sort Support & Trace
• Management; Reporting

You will have:

• Similar experience (1-3 years)
• Accuracy & Attention to Detail
• Microsoft Office & PC Skills
• Planning & Organizing Skills
• Interpersonal Skills
• Problem Solving Skills
• Secondary education

Schedule: Monday to Friday – 40hr week. One Saturday in four paid at time and a half.

Main Hours: 11:00 – 19:00

However, you will be required to cover other team members on two other shifts

06:00 – 14:00 and 09:00 – 17:00

Pay rate: £13.42 Per hour

About Contract Personnel:

Contract Personnel are one of East Anglia’s longest standing, leading, independent recruitment agencies – established in 1989. Offering Temporary and Permanent recruitment solutions, they will always keep you updated about all of the current trends and key pieces of advice from the world of recruitment.