Operations Support Coordinator

Operations Support Coordinator

Fixed Term - 12 Months

Edinburgh Office Based / Hybrid

What it’s like to work for Millar & Bryce

We're a friendly, dynamic and supportive team. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote involvement in the development and direction of our products and services, as well as finding more efficient ways to work. We also love a good work, social and team building event. As well as this we offer:34 days annual leave (pro rate for part time)

• Flexible working
• Free parking
• Focus on training and career progression
• Competitive salary & benefits

The Opportunity

As an Operations Support Co-Ordinator you will be the first point of contact between us and the most important part of our business: our customers (both internal and external). By putting the customer at the forefront of every interaction, you will manage customer communications relating to their orders, account queries and products by keeping it simple and making it easier to do business with Millar & Bryce. Providing quality customer service and identifying specific customer requirements, you will be able to guide our customers, using your knowledge and expertise of all operational areas.

The role will involve but will not be limited to:

• Providing a high-quality service to Millar & Bryce customers comprising of handling inbound & outbound calls and undertaking a range of processing tasks.
• Taking ownership of customer problems, solving them at first point of contact when possible and escalating when required
• Collaborating within the teams to clarify facts, exchange information or resolve enquiries and issues.
• Building long lasting professional relationships with Millar & Bryce customers that will exceed their expectations.
• Supporting the wider Millar & Bryce teams to ensure that performance standards and business objectives are met.

About You

You will be a confident communicator who is driven to deliver results. You will also be/have:

• Excellent customer service skills
• Good administrative, planning and organisational skills
• Proficient problem-solving
• Extensive experience in providing value added customer service
• Ability to multi-task and prioritise a varied workload
• Proficient in Microsoft applications and use of internal and external databases and
• Previous experience using Salesforce is desirable

About Us

Established in 1875 and based in Edinburgh, Millar & Bryce provides title information, conveyancing searches and land reference services across the UK and Ireland. Millar & Bryce also has an extensive Company Search facility, providing detailed company information to support land transactions, company acquisitions and corporate decision making.

Millar & Bryce forms part of Landmark Information Group a business that delivers data, analytics and workflow solutions to support the UK commercial and residential property markets. It serves multiple customer segments through its leading brands, Landmark Information, SearchFlow, Millar & Bryce, Ochresoft, and OneSearch Direct.

Landmark Information Group is a portfolio of leading property-related data and technology businesses at the forefront of innovation and thought leadership. It delivers award-winning solutions to estate agency, conveyancing, surveying, lender valuations, environmental consultancy, and Governments.

We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.