Ops Agent

?? Location: Clyst Honiton
?? Hours: 15.00-1900 and 1400-1900, Mondays to Friday
?? Salary: £14.29

Pertemps is proud to be working in partnership with DHL – the global leader in logistics. We’re currently recruiting for a confident, customer-focused Operations Agent to join DHL’s busy Service Centre. This is a fantastic opportunity for someone with excellent communication skills and a passion for delivering outstanding service to both internal and external customers.

The Role
As an Operations Agent, you will be the face of the Service Centre – handling customer queries, supporting operational processes, and ensuring a professional, welcoming front-of-house environment. From managing visitors to responding to calls and emails, your role is vital in upholding the company’s customer service standards.

Key responsibilities include:

• Acting as the first point of contact for internal and external customer enquiries
• Providing administrative and operational support across the Service Centre
• Answering inbound calls and responding to queries professionally and efficiently
• Managing customer collections and handling problem shipments
• Maintaining a professional reception area and ensuring all visitors are greeted appropriately
• Using various IT systems to process documentation in line with company procedures
• Supporting compliance with health, safety, customs, and security regulations
• Identifying and reporting any potential security concerns or service issues
• Representing DHL with a high level of professionalism at all times

What We're Looking For You will be:

• Customer-service driven with excellent verbal and written communication skills
• Confident handling face-to-face and telephone interactions
• Highly organised and able to prioritise tasks under pressure
• Proficient with IT systems and comfortable working across multiple applications
• A great team player who remains calm and professional in all situations
• Adaptable and open to new processes and ways of working

Desirable:

• Knowledge of operational or logistics environments
• Understanding of Dangerous Goods and customs procedures (preferred)
• Previous admin or front-of-house experience
• GCSEs in Maths and English

Apply Now If you're a motivated individual with a strong customer service ethic and want to work with one of the world’s most respected logistics brands – we want to hear from you.

?? Apply today with Pertemps and become a key part of the team delivering excellence on behalf of DHL International (UK) Ltd.