Out of Hours Customer Service Advisor

As a Out of Hours Customer Service Advisor you will be handling inbound calls from a customer patch of up to 200 customers, providing support and guidance to their queries.

Client Details

Our client is a leading and well-known entity within the not-for-profit space and they are seeking a Out of Hours Customer Service Advisor to join their Stockport office on a temporary on-going basis with the view to go permanent.

This role will be a working schedule of 9pm - 6am across 5 days out of the 7.

Description

As a Out of Hours Customer Service Advisor you will:

• Answering calls and handling call-centre type queries related to customer well-being & out of hours repairs requests.
• Providing compassionate and empathetic care to customers.
• Updating customer accounts within a CRM system.
• Ad-hoc duties as and when required.

Profile

To be successful in this role:

• Experience working within a call centre environment is essential
• Can commit to an on-going temporary role with the view to go perm
• Confident on the phone and a positive demeanor
• Can working a nightshift working pattern
• Strong work ethic and a self-starter attitude.
• Team Player

A Full UK Driving License is essential for the role & successful DBS check.

Fully flexible is required for this role as this is only a nightshift working pattern on offer.

Job Offer

In return, our client can offer:

• Competitive hourly rate & weekly pay
• An opportunity to be made perm
• Immediate start after successful compliance checks
• Opportunities for professional development and growth