Outbound Booking Co-Ordinator

Are you passionate about delivering exceptional customer service and enjoy working in a fast-paced environment, ensuring efficient scheduling and logistics management?

Our client is looking for an Outbound Booking Co-Ordinator to join their team! This is a fantastic role for someone who is self-motivated and thrives in a customer-focused role.

The ideal candidate will work closely with the Smart Support Field Manager to support the Smart Support field workforce. This involves scheduling work efficiently, managing logistics, and booking appointments via outbound and inbound calls. You will take responsibility for customer care activities within a designated geographical area, ensuring an exceptional level of service is maintained.

Working Hours:

• Full-time flexible basis between 8am - 8pm, Monday-Saturday, working 40 hours per week.

Requirements:

• Dedicated to the provision of excellent customer service

• Professional telephone manner

• Excellent verbal and written communication skills

• Highly organised with strong prioritisation skills

• Attention to detail, ensuring accurate data capture

• Self-motivated and enthusiastic

• Results-driven with the ability to work to and exceed targets

• Proficient in Microsoft Office and IT systems

• Ability to influence and negotiate effectively

• Ability to work closely with key stakeholders

• Experience in scheduling and planning appointments is desirable

Key Responsibilities:

• Arrange and place bookings for smart support visits in line with contract SLA requirements

• Make outbound calls and receive inbound calls to schedule appointments

• Plan and schedule booked appointments efficiently within a designated geographical area

• Optimise engineer schedules to maximise efficiency and productivity

• Work towards and exceed individual and departmental targets

• Provide excellent customer service and use persuasion where necessary to confirm bookings

• Ensure high-quality and accurate bookings are made

• Manage short-notice appointments effectively

• Develop and maintain strong relationships with the Field Manager to ensure smooth operations

• Communicate with customers via email to generate and confirm appointments

• Manage customer expectations in line with business policies, escalating where necessary

If you’re looking for a role that involves customer service, scheduling, and logistics management, apply now or get in touch with any questions!