Parking Dept and Complaints Officer

Overview of the role

As a member of the Parking debt and complaints team, they deliver a timely and effective service for the Parking and Network Management team and the wider council. Whether it is a complaint, a members enquiry or an appeal against a Penalty Charge Notice (PCN) at the warrant stage where Enforcement Agents have been engaged, As well as reconciling and monitoring parking income and Enforcement Agent performance.

Responsibilities and Duties

• To investigate and respond to all parking debt related correspondence, service complaints, members enquiries and late stage appeals against PCNs to the Traffic Enforcement Centre. This includes sending documents to TEC which is the court service's bulk centre for processing traffic and parking debts and warrants.
• To ensure other parking debt related enquiries are dealt with, in line with the statutory process and timescales, internal key performance indicators (KPIs), civil procedural rules (CPR 75) and the council's communication procedures to deliver a high standard of customer services to the residents and visitors of Southwark.
• To attend external Adjudication Hearings and give evidence and prepare proofs of evidence as required preparing and determining a plan for any complex cases highlighted in accordance with the legislation.
• To ensure that all incoming correspondence from the county court are logged and provide a statement of truth to the court to put in place the council's defence in regards to the claims made by the debtors.

If you are interested in this role, please contact Josh Draycott on or or with an updated CV.

*Referral Scheme*
If you are not interested in this role but know someone else who might be, don't forget that we offer up to £500 in vouchers if you refer a friend to us and we place them in the job.