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Parking Operations Manager

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Job Description - Parking Operations Manager

Parking Operations Manager

We are currently recruiting for a Parking Operations Manager to lead the day-to-day management of parking and moving traffic enforcement in the East London. This is a hands-on, operational role that requires strong leadership skills, in-depth knowledge of parking legislation, and a focus on service improvement and performance delivery.

Key Responsibilities:

  • Oversee all parking and moving traffic enforcement operations
  • Review and optimise shift patterns, staff deployment, rota management, and enforcement arrangements
  • Line manage the operations team leader and supervisors (4 direct reports), including responsibility for training, performance reviews, and HR matters such as sickness and disciplinary management
  • Lead service improvements aligned with the borough's parking recovery plan
  • Prepare and implement enforcement and deployment strategies to ensure PCNs are upheld and compliance is maintained
  • Draft and gain approval for key operational documents, including the Parking Enforcement Policy, Deployment Plan, and Bodycam Policy for Civil Enforcement Officers (CEOs)
  • Monitor Moving Traffic Contravention (MTC) enforcement, ensuring compliance with all relevant regulations and performance standards
  • Manage budgets for enforcement equipment, uniforms, and consumables
  • Ensure school crossing patrols are managed safely and in line with health and safety guidelines
  • Maintain effective communication with members of the public, especially in challenging situations involving PCNs

About You:

Essential Experience:

  • Proven experience in operational management within a parking enforcement environment
  • In-depth knowledge of parking legislation and relevant codes of practice
  • Strong team leadership skills, with experience in managing performance, rotas, and disciplinary matters
  • Confidence in handling difficult customer interactions and managing conflict
  • Experience in developing enforcement plans and achieving performance targets
  • Budget management experience, including ordering and overseeing enforcement-related resources

Qualifications:

  • City & Guilds Assured Team Leaders & Supervisors qualification (or equivalent), or willingness to achieve this within 6 months of appointment

Other Requirements:

  • Full, clean UK driving licence
  • Willingness to work outside core hours as needed
Original job Parking Operations Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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