Parking Operations Manager

Parking Operations Manager

We are currently recruiting for a Parking Operations Manager to lead the day-to-day management of parking and moving traffic enforcement in the East London. This is a hands-on, operational role that requires strong leadership skills, in-depth knowledge of parking legislation, and a focus on service improvement and performance delivery.

Key Responsibilities:

• Oversee all parking and moving traffic enforcement operations
• Review and optimise shift patterns, staff deployment, rota management, and enforcement arrangements
• Line manage the operations team leader and supervisors (4 direct reports), including responsibility for training, performance reviews, and HR matters such as sickness and disciplinary management
• Lead service improvements aligned with the borough's parking recovery plan
• Prepare and implement enforcement and deployment strategies to ensure PCNs are upheld and compliance is maintained
• Draft and gain approval for key operational documents, including the Parking Enforcement Policy, Deployment Plan, and Bodycam Policy for Civil Enforcement Officers (CEOs)
• Monitor Moving Traffic Contravention (MTC) enforcement, ensuring compliance with all relevant regulations and performance standards
• Manage budgets for enforcement equipment, uniforms, and consumables
• Ensure school crossing patrols are managed safely and in line with health and safety guidelines
• Maintain effective communication with members of the public, especially in challenging situations involving PCNs

About You:

Essential Experience:

• Proven experience in operational management within a parking enforcement environment
• In-depth knowledge of parking legislation and relevant codes of practice
• Strong team leadership skills, with experience in managing performance, rotas, and disciplinary matters
• Confidence in handling difficult customer interactions and managing conflict
• Experience in developing enforcement plans and achieving performance targets
• Budget management experience, including ordering and overseeing enforcement-related resources

Qualifications:

• City & Guilds Assured Team Leaders & Supervisors qualification (or equivalent), or willingness to achieve this within 6 months of appointment

Other Requirements:

• Full, clean UK driving licence
• Willingness to work outside core hours as needed