The Team Leader is tasked with overseeing one of the Parking Back Office teams, providing strong leadership and operational management to Senior Parking Officers, Appeals & Representation Officers, and Parking Officers. This role is crucial in ensuring the effective delivery of a variety of services, including Resident Services, PCN Processing, Debt Recovery, and the management of Controlled Parking Zones.
Responsibilities
Lead and manage the day\-to\-day delivery of parking services across Controlled Parking Zones, permits, suspensions, dispensations, and paid\-for parking services.
Oversee the processing of Parking, Moving Traffic, and Bus Lane Penalty Charge Notices.
Manage council off\-street car parks and oversee income reconciliation across all business lines.
Handle purchase orders, receipting of goods, and payment of invoices.
Requirements
Experience supervising or managing staff in a fast\-paced operational service.
Strong background in parking services, enforcement, or a related regulatory environment.
Experience managing complex workloads, queues, and performance targets.
Experience handling escalated customer inquiries, including challenging or abusive customers.
Experience working with financial procedures, audits, and income reconciliation.
Qualifications
No specific formal qualification required, but relevant experience in parking, enforcement, or local government operations is essential.
Willingness to undertake training and development, including through Council Apprenticeship Levy programmes.
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